Cancellation policy
Last updated: June 18, 2024
We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.
Account owners can follow these instructions to cancel in-app:
Our refund policy
We don’t offer refunds, but you can cancel your account at any time. You’ll still have access to your account until the end of your billing period, but you won’t be billed again. We are not responsible for any charges or expenses you may incur resulting from any modification or termination of your account, including any deletion of your data.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
You won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. We’ll send you an email confirmation after you cancel, so you know it’s done.
We’ll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. Content can’t be recovered once it has been permanently deleted.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left. If you cancel before your next billing date, you’ll still have access to your account until that date, but you won’t be charged again.
We may cancel accounts if they have been inactive for an extended period:
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.